Ampol Strategy Consultants offer expert assistance
primarily in the USA and
Central
Europe. Our core practices include:
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We work with our clients on formulating a strategy to
create economic value and implementing that strategy successfully. The
work may encompass formulating vision/mission statements, building a
framework to evaluate possible strategies, aligning organization to the
strategy (organization design, reward system) and establishing
implementation priorities. |
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We work with our clients on evaluating
and improving their Call Center / Support Center metrics such as Response Time, Resolve Time, First Contact Resolution Rate, Call Abandon
Rate, etc. Our metrics
philosophy is given in the Q&A segments below. |
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We work with our clients on strategies to
improve organization's performance (process improvements, reengineering,
change management). We can develop focused metrics (for example Balanced
Scorecards), we can develop Specific Action Plans, we
can provide change tracking to ensure strategic decisions are being
followed and implemented. |
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PolStrat specializes in business
strategy simulation and strategy games. One of the best ways to learn
strategic decision making is to try various business strategies in a
simulated environment (management simulation). We organize and
facilitate capstone strategy games that are based on off-the-shelf
simulation software. |
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Scenario planning workshops and scenario planning consulting |
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