Strategy Consultants - Strategy Formulation and Implementation

Ampol Strategy Consultants offer expert assistance primarily in the USA and Central Europe. Our core practices include:
Strategy Planning and Implementation	We work with our clients on formulating a strategy to create economic value and implementing that strategy successfully. The work may encompass formulating vision/mission statements, building a framework to evaluate possible strategies, aligning organization to the strategy (organization design, reward system) and establishing implementation priorities.
Customer Support and Customer Satisfaction Management	We work with our clients on evaluating and improving their Call Center / Support Center metrics such as Response Time, Resolve Time, First Contact Resolution Rate, Call Abandon Rate, etc. Our metrics philosophy is given in the Q&A segments below.
Change Management and Quality Process Improvements	We work with our clients on strategies to improve organization's performance (process improvements, reengineering, change management). We can develop focused metrics (for example Balanced Scorecards), we can develop Specific Action Plans, we can provide change tracking to ensure strategic decisions are being followed and implemented.
Business Strategy Simulation	PolStrat specializes in business strategy simulation and strategy games. One of the best ways to learn strategic decision making is to try various business strategies in a simulated environment (management simulation). We organize and facilitate capstone strategy games that are based on off-the-shelf simulation software.
Scenario Planning	Scenario planning workshops and scenario planning consulting