Previous Projects - Representative Sampling

• For a telecommunications equipment provider consulted on developing corporate and business unit strategies following company divestiture. Following scenario planning process developed multiple scenarios. Developed drivers and early indicators, facilitated strategy forums and seminars.
  
  

• For Consortium for Service Innovation participated in the Futures Team and developed customer support scenarios for 2005.
  
  

• For a telecommunications company analyzed potential JV/alliance/partnerships in the Personal Digital Assistants and Cable Modem segments. 
  
  

• For a telecommunications carrier established an overseas branch, started operations, identified and hired local staff and transitioned operations to the local staff.
  
  

• For an international carrier (Australia) reengineered communications software development processes.
  
  

• For a telecommunication company performed ISO 9000 and TL 9000 audits.
  
  

• For a customer technical support organization managed and guided the organization to achieve the first certification in the industry for best support practices (SCP Certification).
  
  

• For a customer support organization developed processes and metrics to improve Customer Satisfaction.